Terms of Service

• Creating an account constitutes your acceptance of these Terms and our Privacy Policy.
• Continued use of Florality after any updates to these Terms constitutes acceptance of the updated Terms.
• These Terms and the Privacy Policy together form the complete agreement between you and Florality Ltd regarding your use of the service.

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To use Florality, you must:

• Be at least 13 years of age, or the age of digital consent in your jurisdiction, whichever is higher (up to 16 in some EU member states). Users below the applicable age of digital consent must have verifiable parental or guardian consent.
• Your account should be mantained and used by only one person. You may make multiple account's but you should not share your account with anyone.
• Provide accurate and complete information when creating your account and keep it up to date.
• Be responsible for your account security, including your password. You must notify us immediately at [email protected] if you suspect unauthorised access to your account.

Florality Ltd is not liable for any loss arising from unauthorised use of your account where you have failed to keep your credentials secure.

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Florality is a personal organisation tool for managing:

• Members: Profiles with names, pronouns, avatars, custom fields, and templates
• Notes: Rich text and markdown content
• Front history: Fronting sessions, tiers, and ordering
• Directories: Folder structures for organising members
• Settings: Appearance, keybinds, data retention, and other preferences
• Data import: Import from third-party services including Simply Plural, PluralKit, and Octocon

Planned features: Social features such as messaging and friend/connection systems are planned for future release.

Service changes: We may add, modify, or remove features at any time, with or without notice. Where a change materially reduces the functionality available to paying subscribers, we will use reasonable efforts to provide advance notice.

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You agree to use Florality only for lawful purposes and in accordance with these Terms. You must not:

• Use the service for any illegal purpose or in violation of any applicable law or regulation.
• Harass, abuse, threaten, or intimidate other users or any person.
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity.
• Send spam, unsolicited messages, or bulk communications.
• Attempt to circumvent security measures, access systems or data you are not authorised to access, or interfere with the operation of the service.
• Use automated tools, bots, scrapers, or crawlers to access, collect, or interact with the service, except as expressly permitted.
• Engage in any activity that could damage, disable, or impair the service or interfere with other users' use.

Social Features (when available)

When social features (such as messaging or friend/connection systems) are available:

• Use messaging for lawful and respectful communication only. No abusive, threatening, or harassing messages.
• Do not send spam, scams, or unsolicited commercial messages via any messaging or connection feature.
• Do not stalk, harass, or misuse friend or connection features to monitor, track, or contact users who have not consented.
• Do not impersonate other users through social features.

Enforcement

• We may suspend or terminate your account for violations of these Terms, with or without notice depending on the severity.
• We may report violations to relevant law enforcement authorities where we believe illegal activity has occurred.

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Our Intellectual Property

Florality, including its brand, logo, design, source code, documentation, and all related materials, is the property of Florality Ltd or its licensors. All rights are reserved.

You may not copy, modify, distribute, reverse-engineer, decompile, or create derivative works of Florality or any part of the service, except as expressly permitted by applicable law (such as decompilation rights under the EU Software Directive).

Open Source

Certain components of Florality may incorporate open-source software. Such components are governed by their respective open-source licences, which take precedence over these Terms to the extent of any conflict.

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Ownership

You retain full ownership of all content you create, upload, or import into Florality ("User Content"). We do not claim any ownership rights over your content.

We do not use your content to train, fine-tune, or feed any AI or machine learning model.

Licence Grant

By using Florality, you grant Florality Ltd a limited, non-exclusive, worldwide, royalty-free licence to store, display, back up, migrate, and process your User Content solely for the purpose of providing and operating the service. This licence exists only for as long as your content remains on the platform and terminates when your content is deleted.

Your Warranties

You represent and warrant that:

• You have the necessary rights to post, upload, or import all User Content.
• Your User Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.
• You have the right to import data from any third-party service you connect to Florality.

Feedback

Any feedback, suggestions, ideas, or feature requests you voluntarily submit to us become the property of Florality Ltd. We may use, implement, modify, or incorporate such feedback without attribution, compensation, or obligation to you.

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This section applies when social features (messaging, friends/connections) are available.

Messaging

• Messaging is provided for lawful and respectful communication between users.
• We may set rate limits or other technical restrictions on messaging to prevent abuse.
• We may moderate or remove message content that violates these Terms or applicable law.
• We are not responsible for the content of messages sent between users, but we reserve the right to act on reports of abuse, harassment, or illegal content.

Friends and Connections

• Friend and connection features are entirely voluntary. No user is obligated to accept any connection request.
• Harassment, stalking, and impersonation through connection features are strictly prohibited.
• We may limit, modify, or remove friend and connection features at any time.

No Guarantees

We do not guarantee the availability, delivery, timeliness, or compatibility of social features. Social features may be modified, interrupted, or discontinued at any time.

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Your use of Florality is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal data.

By using Florality, you agree to the data processing practices described in the Privacy Policy, including the processing of any data that may be considered special category or sensitive data (as described in Section 4 of the Privacy Policy).

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Subscriptions

• Payments are processed by Stripe. By subscribing, you also agree to Stripe's terms of service.
• Subscriptions are charged at the start of each billing period (monthly or annual, as selected) and renew automatically until cancelled.
• You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until the period ends.

Refund Policy

• No refunds are provided except where required by applicable law, including the UK Consumer Rights Act 2015 and EU consumer protection regulations.
• Where you are entitled to a statutory refund, contact [email protected].

14-Day Cooling-Off Period

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Regulation 37) and the EU Consumer Rights Directive (Article 16(m)), you have a 14-day right to cancel an online purchase. By completing your purchase and accessing the digital service, you consent to immediate access and acknowledge that this waives your cooling-off right once the digital content or service has been provided.

After Cancellation or Expiry

• Access to premium features ends at the conclusion of your billing period.
• Your data is retained in accordance with the retention schedule described in our Privacy Policy.
• You may export your data before cancellation (export functionality is coming soon; contact [email protected] for manual export in the meantime).

Lifetime Purchases

Lifetime purchases provide access to the purchased features for the life of the service — that is, for as long as Florality continues to operate. If the service is permanently discontinued, we will provide reasonable notice and, where feasible, data export options.

Donations

Donations are voluntary and non-refundable. Donations do not entitle you to any additional features, services, or preferential treatment.

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Florality may contain links to third-party websites or integrate with third-party services (such as Simply Plural, PluralKit, and Octocon for data import).

• We are not responsible for the content, privacy practices, availability, or security of third-party services.
• Your use of third-party services is subject to their own terms and privacy policies.
• We do not endorse or make any representations about third-party services.

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We respect the intellectual property rights of others. If you believe that content on Florality infringes your copyright or other intellectual property rights:

• Report it by emailing [email protected] with: (a) a description of the copyrighted work, (b) the location of the allegedly infringing content, (c) your contact information, and (d) a statement that you have a good-faith belief that the use is not authorised.
• We will investigate all reports and may remove or disable access to content that we determine to be infringing.
• Repeat infringers may have their accounts suspended or terminated.

This process applies globally and is consistent with the principles of the US Digital Millennium Copyright Act (DMCA), the UK Copyright, Designs and Patents Act 1988, and equivalent legislation in other jurisdictions.

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"As Is" / "As Available"

Florality is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Florality Ltd disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, secure, or free of harmful components.

No Professional Advice

Florality does not provide medical, legal, therapeutic, psychological, or any other form of professional advice. You use the service at your own risk and are solely responsible for your own decisions. If you require professional advice, consult a qualified professional.

Backup Responsibility

You are responsible for backing up your important data. While we implement backups as part of our infrastructure, we do not guarantee the recoverability of any specific data.

Limitation of Liability

To the maximum extent permitted by applicable law, Florality Ltd's total aggregate liability to you for all claims arising from or related to these Terms or your use of the service is limited to the amount you have paid to Florality Ltd in the 12 months preceding the claim.

Florality Ltd is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or loss of goodwill, regardless of whether we were advised of the possibility of such damages.

Statutory Rights Preserved

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under applicable law, including the UK Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977

If you are a consumer in the UK or EU, you retain all mandatory statutory rights that cannot be waived by contract.

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To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Florality Ltd, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the service or any activity under your account
• User Content you create, upload, import, or share
• Your breach of these Terms or any applicable law
• Your violation of any third party's rights, including intellectual property or privacy rights

This indemnification obligation does not apply where prohibited by law (including for consumers in the UK and EU where statutory protections apply).

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Termination by Us

We may suspend or terminate your account and access to Florality:

• Immediately and without notice for serious violations, including illegal activity, abuse, or conduct that threatens the safety or security of other users or the service.
• With reasonable notice for other breaches of these Terms or at our discretion (for example, if we discontinue the service).

Termination by You

You may close your account at any time. To request deletion of your data, follow the process described in our Privacy Policy or contact [email protected].

Effect of Termination

Upon termination:

• Your access to the service ends immediately (or at the end of your billing period, if applicable).
• Your data will be retained only as required for legal and compliance purposes, in accordance with our Privacy Policy retention schedule, and then deleted.
• We may retain anonymised and aggregated data that cannot identify you.

Survival

The following sections survive termination of these Terms: Intellectual Property (Section 5), User Content and Licence (Section 6 — to the extent content remains), Disclaimers and Limitation of Liability (Section 12), Indemnification (Section 13), Disputes and Governing Law (Section 15), and General (Section 17).

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Informal Resolution

Before initiating any formal proceedings, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will make good-faith efforts to resolve the matter within 30 days.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Jurisdiction

Subject to the consumer rights exceptions below, the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or your use of the service.

Consumer Rights

Nothing in this section prevents you from bringing claims in the courts of your country of residence where required by applicable consumer protection law. If you are a consumer in the EU, you retain the right to bring proceedings in your local courts.

Class-Action Waiver (US Users)

To the maximum extent permitted by applicable law, you agree that any disputes will be resolved on an individual basis and that you waive any right to participate in a class action, class-wide arbitration, or any other representative proceeding. This waiver does not apply where prohibited by law.

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We may update these Terms from time to time. When we make changes:

• We will notify you via in-app notification, email, our changelog, and our social media channels.
• For material changes, we will provide at least 30 days' notice before the changes take effect.
• The updated effective date will be displayed at the top of this page.

Your continued use of Florality after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you may stop using the service and close your account.

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Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Florality Ltd regarding your use of Florality. They supersede all prior agreements, communications, and understandings, whether written or oral.

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by Florality Ltd.

Assignment

Florality Ltd may assign or transfer these Terms (or any rights or obligations under them) to a third party in connection with a merger, acquisition, sale, reorganisation, or similar transaction, without your consent. You may not assign or transfer your rights or obligations under these Terms.

Force Majeure

Florality Ltd is not liable for any delay or failure to perform obligations under these Terms caused by events beyond our reasonable control, including natural disasters, acts of government, internet outages, infrastructure failures, pandemics, or other force majeure events.

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If you have any questions about these Terms or need to report a concern, please contact us:

• Email: [email protected]
• Entity: Florality Ltd, registered in England and Wales

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